Ten weeks ago, in Episode 20, Carol described a problem at work in which her customers were using Support Tickets as a means to look-up information in lieu of logging into the customer dashboard. This email-based workflow has been putting a large burden on the Support staff. And, Carol wanted to brainstorm on ways in which she could improve the overall situation and the efficiency of her team. Today, we circle back with Carol to see how it's going. Which is to say, to see just how hard Carol is crushing it!
It's amazing to see how much Carol has accomplished in just a few months. Topics include natural language processing, AWS SAM, AWS Lambda, AWS S3, AWS SNS, AWS EventBridge, AWS CloudWatcher, AWS Parameter Store, Sumo Logic, and much more! It's kind of mind-boggling to see it all coming together so quickly.
... featuring these beautiful, beautiful people:
- Adam Tuttle → Website, Twitter, LinkedIn
- Carol Hamilton → Twitter, LinkedIn
- Tim Cunningham → Twitter, LinkedIn
- Ben Nadel (that's me) → Website, Twitter, LinkedIn
With audio production by Matt Cavender.
For the full show notes and links, visit the episode page. And, be sure to follow the show! Our website is workingcode.dev and we're @WorkingCodePod on Twitter and Instagram. Or, leave us a message at (512) 253-2633 (that's 512-253-CODE). New episodes drop weekly on Wednesday.