I just got off the phone with Chase Bank. I haven't called them in a long time because overall my service has been really good. I don't know when they updated their telephone service, but this was so ridiculous that I needed say something.
First of all, they want you so SAY all of your commands. I don't know if the number of people in this world who own rotary phones or who don't have fingers just sky-rocketed, but I can't imagine that a voice-recognition system is ever going to be as good, as fast, or as error-free as simply typing on a keypad. But that's not even the most ridiculous part. They then threw this at me:
"In order for our telephone representatives to know who you are, please SAY your account number or debit card number"
... I say my debit card number because I have it in front of me.
"Please SAY your debit pin number"
... WTF? You want me to say BOTH my debit card number AND my pin number out loud? Are you insane? Do you want me to say my social security number out loud as well while I'm at it (which they did, in fact, have me do later on in the process). Am I going crazy or this like an insanely huge security risk? Is there something I am totally missing? Is it more secure to say things out loud than to type them in on the keypad?
What am I missing here?!?